At Neat By Nicky, we strive to provide the best products and customer service to ensure your satisfaction. While we do not offer refunds or returns, we do provide an exchange policy for the products we sell. Please read the following guidelines regarding exchanges carefully:
Exchange Eligibility:
– Exchanges are only possible if the customer informs us within 7 days from the date of product receipt.
– The product must be in its original condition, unused, and undamaged.
– The original packaging, tags, labels, and any accompanying accessories must be intact.
– Proof of purchase, such as the order invoice or receipt, must be provided.
Exchange Process:
– To initiate an exchange, please contact our customer support team within the specified timeframe.
– Provide the order details, product information, and the reason for the exchange.
– Our team will guide you through the necessary steps for the exchange process.
Product Availability:
– Exchanges are subject to product availability. In case the requested product is out of stock or unavailable, we will provide you with alternative options or a store credit.
Exchange Conditions:
– Exchanges are limited to products of equal or lesser value than the original purchase.
– The customer is responsible for any price differences, additional charges, or shipping fees associated with the exchange.
Exceptions:
– We do not entertain exchanges for certain products, such as perishable goods, personalized items, or products specified as non-exchangeable during the purchase.
Damaged or Defective Products:
– In the rare event that you receive a damaged or defective product, please contact our customer support immediately. We will assist you in resolving the issue through an appropriate solution.
Please note that this refund and exchange policy is specific to Neat By Nicky and adheres to the regulations set forth by Dubai norms. By making a purchase with us, you acknowledge and agree to comply with these policies.
For inquiries or assistance, feel free to contact us at +971 50 795 0331. Our dedicated team is ready to help you. Alternatively, you can visit our location in Jumeirah Village Circle, Dubai. We look forward to serving you and addressing any questions you may have.