Terms & Condition
Terms of Sale
These Terms of Sale set out the terms and conditions on which products are supplied from Neatbynicky.
Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.
Supplier: Each product in your order is sold either by us or by the local or international seller that is specified on the Site.
Order Acceptance: Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
Payment: By placing an order, you authorise us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payments by:
Via your wallet; (Apple Pay/Samsung Pay)
Cash on delivery
We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
Our Cancellation: We may cancel your order(s) if:
You do not make any payment to us when it is due,
You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
You do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
if the order is out of stock.
Delivery of your order
If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay;
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
ID Requirement Upon Delivery: We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.