Got Questions? We Have Answers


Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid neatbynicky promo codes during your purchase, please choose the one you want to use more.

Return & Exchange Policy

We’re sorry that you changed your mind about the product. This is why we have a 7 day exchange policy, which means you have 7 days time after receiving your item to request an exchange for a new product or a credit note with a validity of 3 months from date of exchange.

Product exchanges can be made within 7 days from your original purchase date.  Please note that all exchanged items must be in a good condition and not used, along with all tags & original packaging.

To start an exchange you can contact us at neatbynicky@gmail.com with the reason for exchange. Once your exchange is accepted ,we’ll email you with the information on when our fulfillment team will pick up the product from you. Items sent back to us without first requesting an exchange will not be accepted.

Please note that the all sale/discounted items are final sales and cannot be exchanged.

Please note, your original shipping charges are not refunded.

Please note that we do not offer free returns/exchanges and there will be a return pick up charge of AED 30 for your order when you decide to send it back in exchange of another product or for a credit note.

The item being returned must clearly have been purchased via our Neatbynicky website /online account. We are unable to accept returns that are not clearly evidenced as purchased through the official portal.

Neatbynicky reserves the right to reject the exchange if the reason is not valid and appropriate.

Exchanges outside of the UAE must be arranged, and paid for, by the customer.

Shipping

Where do you ship?

We currently Ship to the Middleeast.

We are working on bringing Neatbynicky everywhere around the world. Tag us @neatbynicky to let us know where you live!

Do you offer free shipping?

We offer free shipping for all orders over AED 300 ! A standard shipping cost of AED 20 per delivery applies to orders below.However, this cannot be combined with other discounts. The system will automatically overwrite free shipping if a better discount offer is available for you.

How long will it take to ship?

Shipping will usually take 3-4business days (it may take a few extra days to deliver to remote areas and busy seasons). 

Are taxes and duties included in my order total?

Yes. If your order is then refused, you will still be responsible for tax charges incurred in shipping the package.

Do you ship to PO Boxes?

Unfortunately, we cannot ship to PO Boxes at this time.

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1-2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email

neatbynicky@gmail.com ASAP.

Do you have a physical Store?

We do not have a physical store yet. But you can shop for your our website or our pop-up stores in the UAE or online follow us on Instagram and Facebook and subscribe to our email list  to stay updated with our next pop-up store in Dubai.